V-Spec Auto Accessories Online Store - Return & Refund Policy

At V-Spec Auto Accessories, we are committed to providing excellent customer service. We want you to be completely satisfied with your purchase, and we’ve made the return and refund process straightforward. Please read our return and refund policy below:

1. Returns

You may return most new, unused items within 30 days of delivery for a full refund, provided they are in original condition and packaging. Certain items, such as customized or perishable products, are non-returnable.

2. Refunds

Once we receive your return, we will process your refund to the original method of payment. Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.

3. Order Cancellation

If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they are shipped. If the order has already been processed or shipped, you may still return the product within 30 days.

4. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either send a replacement or process a full refund. You may be required to provide photographic proof of the damage.

5. Non-Returnable Items

Some products are non-returnable, including:

- Custom-made items

- Perishable products

- Items that have been used or installed

6. Product Availability

We strive to keep the product availability on our website accurate and up-to-date. If an item is listed as "in stock," it will be available for immediate purchase, and you will be able to add it to your cart and complete your checkout process. If there are any discrepancies between availability on the website and the product’s status, we will contact you immediately.

7. Minimum Order Value

Please note that some orders may require a minimum value to complete the purchase or for shipping to be initiated. If applicable, this information will be provided during the checkout process.

8. Guest Checkout and Account Creation

You can purchase from our website either as a guest or by creating an account. Creating an account is free and straightforward. You will not be required to download an app or change your device to complete your purchase. Guest checkout is available, and you can securely finalize your purchase via a one-time passcode.

9. Secure Checkout

Our checkout process is secure and protected by SSL encryption, ensuring that your personal information, including your name, email, shipping address, and payment details, are kept safe. Third-party payment processors we use are also secured with HTTPS.

10. Shipping Options

We offer both door-to-door delivery and collection point shipping, depending on the region. If you’re located in countries such as Norway, Sweden, Finland, Argentina, or Chile, specific local carriers may be used for collection point shipping.

11. International Shipping

If you are purchasing from outside the targeted regions, please ensure that the products you are purchasing are eligible for delivery to your location. Shipping costs will vary depending on the destination.